FAQ's
- How do I contact Learning SPACE?
- How can I find out more about a product or I can’t see what I am looking for?
- Do you deliver outside of the UK?
- My order has not arrived. How can I find out where it is?
- I’ve forgotten my log in information. What do I do?
- What should I do if my products are damaged or incomplete upon arrival?
- How do I return an item that wasn't suitable?
- Do yo stock replacement parts for products?
- How do I cancel my order?
- Is VAT included in all prices?
- How do I know if I am able to get VAT free on eligible products?
- What is your VAT number, EORI number and XI number?
- How do I get a copy of your catalogues?
- I have an idea for a new product – who do I contact?
- I have a Family Fund Grant, how do I place an order?
- How do I apply for a Family Fund grant?
- What grants are available for me if I have a child with Special Needs?
1. How do I contact Learning SPACE?
You can contact us by e-mail info@learningspaceuk.co.uk or phone us on 02890 319 360. Our team of friends customer service reps will be on hand, Monday to Friday to answer any queries you might have. You can also contact us through the Contact Us Page by clicking here
2. How can I find out more about a product or I can't see what I'm looking for?
Don’t worry, you can contact our friendly specialist team on 02890 319360 and info@learningspaceuk.co.uk. We have a wealth of knowledge and experience of our wider sensory product range from over 200 suppliers and we are happy to help.
3. Do you deliver outside of the UK?
We have extensive experience in exporting educational resources to over 100 countries, and our team is always on hand to ensure you receive a seamless service. We can assist you with product guidance and advice, quotations, order processing and appropriate shipment or transportation methods, plus we can prepare and dispatch order to your specific requirements within 4-6 weeks.Please note extra courier charges will apply depending on where you are purchasing from. Some items are not able to be sold out of the UK however these are clearly marked in the descriptions.
4. My order has not arrived. How can I find out where it is?
You can track your delivery status of your order by going to ‘My Account’ and clicking on ‘Order Tracking’. If you haven’t received your delivery on the expected date, then notification to us must be made within 5 days. Please email our Customer services team on info@learningspaceuk.co.uk , or on 02890 319 360 who can help you further.
5. I've forgotten my log in information. What do I do?
If you are a family fund customer please check your letter of acceptance from Family Fund before calling us as this will explain how to log in. Please do not create your own account.
If you have forgotten your password or username. Click on “Forgot my password” or “Forgot my username” at the log-in screen. You will be prompted to enter your e-mail address which you first registered with us. An e-mail shall be sent to your e-mail address with your log-in information.
If you are still having difficulties logging in, please feel free to e-mail us info@learningspaceuk.co.uk or phone 02890 319 360.
6. What should I do if my products are damaged / incomplete upon arrival?
If, upon receipt, your goods are damaged, incomplete, incorrect or short delivered; notification must be made within 5 working days of delivery. We will endeavour to solve your problem as quickly as possible. Please keep hold of your packaging until you have checked you are completely satisfied with your purchase. Please take photos of the product as well as the outer box as this will help with your claim. If you receive part of your order but are missing a box, please allow 24 hours after the first delivery before contacting us as this may just be a courier issue.
7. How do I return an item that wasn't suitable?
We are happy to exchange or refund, unwanted / items ordered in error, if they are returned within 28 days of purchase, provided the goods are unused, in a re-saleable condition, in original packaging, a returns reference is given and proof of purchase is provided.
Simply contact us via email info@learningspaceuk.co.uk or via phone 02890 319 360 and you will be given a reference number. If there has been an error on our part we will arrange the return of the goods at no cost to the buyer. If there has been no error on our part, under our returns policy we will refund only the cost of the item/s. We will not refund the cost of delivery. Please ensure items are adequately insured during the return journey and you use recorded delivery. The returns policy for point 2 does not apply to goods that are substantially made up of materials that can be photocopied, any bespoke goods and special orders.
If you have returned the goods as damaged and we find no fault with the items upon examination we reserve the right to charge a 20% handling fee or a minimum of £10, whichever is greater.
8. Do you stock replacement parts for products?
Where possible, we are able to arrange replacement parts to be sent direct from our suppliers. A charge may apply for this service. Please note however this is not possible in every case but we will try our best.
9. How do I cancel my order?
You have the right to cancel your contract with us at any time before the date of dispatch of the products. You will receive a full refund of the purchase price and the delivery charge.
If items have been dispatched you will incur any delivery costs. Not applicable on bespoke items or specially ordered items. A cancellation fee will be incurred. Please contact our customer services team by emailing info@learningspaceuk.co.uk or ring us on 02890319360 who will be happy to advise you on the process.
10. Is VAT included in all prices?
Prices are quoted inclusive and exclusive of VAT. To receive a VAT receipt select ‘VAT receipt’ when checking out online. VAT shall be charged on invoices at the rate in force. Your tax status shall be a matter between you and the appropriate tax authority. If you are a parent or carer of a child who is chronically sick or disabled some products may be able to be sold excluding VAT. These items will be marked.
11. How do I know if I am able to get VAT free on eligible products?
Some items qualify to be VAT free (zero rated) provided they are being purchased by, or on behalf of someone who is “chronically sick or disabled” and the goods purchased are for “personal or domestic use”. Eligible items are marked (not all items are eligible as they are not specifically designed and made for those with a disability - for example games and balls)
Therefore if you are a parent or carer purchasing one of our products for your child you may not need to pay VAT & should ensure that the VAT exemption box is selected.
Please note that as VAT must be charged on delivery a VAT value will still be displayed.
Chronically sick or disabled is defined as a person with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; OR a person with a condition which the medical profession treats as a chronic sickness, such as autism. A statement of special educational needs or a diagnosis of a condition is not necessary.
Charities qualify for VAT exemption where these conditions are met, however schools and homes may not qualify as the goods are not for domestic use, however they may be able to reclaim the VAT from Customs & Excise. If your organisation qualifies please download and complete the VAT exemption declaration form here and send this with your order.
If you are in any doubt as to whether you are eligible to receive zero rated goods you should contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or call our Helpline on 02890 319360 before signing a declaration.
12. What is your VAT number, EORI number and XI number?
Our VAT number is 911671146
EORI is GB911671146000
XI is XI911671146000
13. How do I get a copy of your catalogues?
Our catalogue is available to download here
14. I have an idea for a new product. Who do I contact?
If you have an idea for a new product please email info@learningspaceuk.co.uk. Please include, your name, contact details and any information you can provide on the new products.
15. I have a Family Fund Grant. How do I place an order?
View our Family Fund Section
16. How do I apply for a family fund grant?
View our Apply for a Grant section
17: What grants are available for me if I have a child with Special Needs?
The main grant supplier we work with is Family Fund however there are many other grants available. A full list is available here.